Returns & Refunds

At Lovira, we value your trust and are committed to providing a smooth and reliable shopping experience. Please review our Refund & Return Policy carefully before placing your order.

30-Day Return Window

We offer a 30-day return window starting from the date your order is marked as delivered.

To qualify for a return, items must meet the following conditions:

  • Unused and unopened

  • In original condition

  • In original packaging

  • Accompanied by proof of purchase

For hygiene and safety reasons, opened or used blankets are not eligible for returns.

How to Request a Return

To request a return, please contact our support team at:

Support@LoviraHome.com

Please include:

  • Your order number

  • A brief description of the issue

  • Photos or videos if applicable

Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

To help us review your claim quickly, please provide:

  • Clear photos or videos of the issue

  • Photos of the packaging

  • Your order number

If your claim is approved, we will offer:

  • A replacement item
    or

  • A refund where applicable

Order Changes & Cancellations

Orders may be canceled or modified within 1 hour of purchase.

After this period, orders may already be processing and cannot be changed or canceled.

If your order has already shipped, you must wait for delivery and then request a return in accordance with this policy.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Any original shipping fees are non-refundable.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are processed within 10 business days.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Washed blankets

  • Items damaged through misuse

  • Returns sent without authorization

Contact Us

If you have any questions regarding this policy, please contact us at:

Support@LoviraHome.com