Shipping Policy
We want your Lovira shopping experience to be simple and stress-free. π€ Here's everything you need to know about your delivery.
π¦ Order Processing
Orders are processed within 1β3 business days, Monday through Friday, excluding holidays. During busy periods, processing may take slightly longer.
π Shipping & Delivery
Standard delivery: 3β10 business days after dispatch.
Shipping costs are displayed at checkout. Tracking is available when provided by the shipping service, and free shipping may be offered on eligible orders or promotions.
Delivery times are estimates and may vary due to carrier delays, weather, customs, or destination.
π Track Your Order
Once your order ships, we'll email you tracking information when available. Tracking updates may take up to 24 hours to appear.
π‘οΈ Lost or Missing Packages
If your package is lost or marked as delivered but cannot be found, email support@lovirahome.com within 30 days of the expected delivery date. We'll investigate and help you with the next steps.
Insured orders may qualify for a replacement or refund, subject to the insurance coverage and investigation.
π¦ Damaged Items
If your order arrives damaged, contact support@lovirahome.com within 7 days of delivery, where possible. Please include clear photos of the product and packaging, and keep the packaging until your claim is reviewed.
Your legal rights under applicable law remain unaffected.
π Customs & Taxes
International orders may incur customs duties, import taxes, or other fees. Unless stated otherwise or required by law, these charges are the customer's responsibility.
π Returns & Refunds
For return eligibility and refund details, please see our Return & Refund Policy.
π Need Help?
We're happy to help with your order.
Email: support@lovirahome.com
Thank you for choosing Lovira Home. π€